Title: ICE Chat WordPress Plugin
Author: Etech Global Services
Published: <strong>28 می 2019</strong>
Last modified: 25 فوریه 2022

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جستجوی افزونه‌ها

این افزونه **با ۳ نگارش عمدهٔ اخیر وردپرس آزمایش نشده است**. ممکن است دیگر نگهداری
یا پشتیبانی نشود و هنگام استفاده با نگارش‌های تازه‌تر وردپرس مشکل سازگاری داشته 
باشد.

![](https://ps.w.org/ice-chat/assets/icon-128x128.png?rev=2096264)

# ICE Chat WordPress Plugin

 توسط [Etech Global Services](https://profiles.wordpress.org/etechgs/)

[دانلود](https://downloads.wordpress.org/plugin/ice-chat.zip)

 * [جزئیات](https://fa.wordpress.org/plugins/ice-chat/#description)
 * [نقد و بررسی‌ها](https://fa.wordpress.org/plugins/ice-chat/#reviews)
 *  [نصب](https://fa.wordpress.org/plugins/ice-chat/#installation)
 * [توسعه](https://fa.wordpress.org/plugins/ice-chat/#developers)

 [پشتیبانی](https://wordpress.org/support/plugin/ice-chat/)

## توضیحات

ICE Chat is a web-based customer interaction software designed to provide quality
live chat interactions on the client’s websites. ICE Chat offer a significant value
proposition to businesses in terms of cost saving, increased customer satisfaction,
and generating higher online revenues. Businesses can leverage Chat to escalate 
their communication efforts and convert visitors into customers.

#### Special Features

Browser Based Application : Use any browser to login from anywhere and you are ready
to answer chats.

SSL Secure Chat : All chat messages are transmitted using 256-bit encryption, providing
a secure connection.

Automatic Chat Distribution : Visitors are automatically directed to the first available
agent.

Customized Chat Window and Button : Select and customize the button from gallery
to match your brand.

Online Conversion Tracking : We help you set up your online conversion tracking 
so you will know the ROI impact of your chat efforts.

Analysis and Reporting : Measure the performance of your staff for each interaction
and visualize the real time impact of chat on your KPI’s.

Multiple Security Roles : You can assign permissions based on different roles you
create to various features, reports and administrative components.

Canned Responses : With one click delivery, agents can send pre-written responses
to commonly asked questions.

Chat Transcripts : All Chat interactions are stored in our database for quality 
review and consistency training.

Post Chat Survey : ICE Chat supports further quality analysis of every chat interaction
and helps you increase customer satisfaction.

Geographical location : Tracks the visitor’s location, IP address, browser details.

Typing Indicator : Allows visitors and staff to know that other side is busy composing
a reply.

Proactive Chat : Triggers chat invitations automatically based on pre-set rules.

### Release Date

June 2019 

## عکس‌های صفحه

[⌊First screenshot⌉⌊First screenshot⌉[

First screenshot

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Second screenshot

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Third screenshot

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Fourth screenshot

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Fifth screenshot

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Sixth screenshot

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Seventh screenshot

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Eighth screenshot

[⌊Ninth screenshot⌉⌊Ninth screenshot⌉[

Ninth screenshot

## نصب

 1. Upload the ICE Chat plugin to `/wp-content/plugins/plugin-name` directory WordPress
    Plugin or it can be installed through WordPress screen directly.
 2. Activate the plugin by “Plugins” screen
 3. Use Chat Box Screen for plugin configuration.

## سوالات متداول

Q. What is a chat button?
 A. A chat button helps a visitor to connect with an agent
or supervisor.

Q. Can a customer chat with agent and supervisor at the same time?
 A. Yes, a customer
can chat with agent and supervisor at same time. However, it depends upon the access
provided by organization.

Q. How are the chats exchanged between customer and agents/supervisors?
 A. Exchange
of chats or messages are possible through the medium of chat interface.

## نقد و بررسی‌ها

نقد و بررسی‌ای برای این افزونه یافت نشد.

## توسعه دهندگان و همکاران

“ICE Chat WordPress Plugin” نرم افزار متن باز است. افراد زیر در این افزونه مشارکت
کرده‌اند.

مشارکت کنندگان

 *   [ Etech Global Services ](https://profiles.wordpress.org/etechgs/)

[ترجمه “ICE Chat WordPress Plugin” به زبان شما.](https://translate.wordpress.org/projects/wp-plugins/ice-chat)

### علاقه‌ مند به توسعه هستید؟

[کد را مرور کنید](https://plugins.trac.wordpress.org/browser/ice-chat/)، [مخزن SVN](https://plugins.svn.wordpress.org/ice-chat/)
را بررسی کنید، یا از طریق [RSS](https://plugins.trac.wordpress.org/log/ice-chat/?limit=100&mode=stop_on_copy&format=rss)
در [گزارش توسعه](https://plugins.trac.wordpress.org/log/ice-chat/) مشترک شوید.

## گزارش تغییرات

=1.0=
 * Initial release

## اطلاعات

 *  نگارش **1.0.0**
 *  آخرین به‌روزرسانی **5 سال پیش**
 *  نصب‌های فعال **کمتر از 10**
 *  نگارش وردپرس ** 4.0 یا بالاتر **
 *  آزمایش‌شده تا **5.9.18**
 *  نگارش PHP ** 5.0.0 یا بالاتر **
 *  زبان
 * [English (US)](https://wordpress.org/plugins/ice-chat/)
 *  [نمایش پیشرفته](https://fa.wordpress.org/plugins/ice-chat/advanced/)

## امتیازها

هنوز هیچ نقدی ارسال نشده است.

[بررسی شما](https://wordpress.org/support/plugin/ice-chat/reviews/#new-post)

[مشاهدهٔ همهٔ بررسی‌ها](https://wordpress.org/support/plugin/ice-chat/reviews/)

## مشارکت کنندگان

 *   [ Etech Global Services ](https://profiles.wordpress.org/etechgs/)

## پشتیبانی

چیزی برای گفتن دارید؟ نیاز به کمک دارید؟

 [مشاهده انجمن پشتیبانی](https://wordpress.org/support/plugin/ice-chat/)