Title: Lucrativeit Support Ticket Plus – Help Desk & Customer Support with AI replies Author: lucrativeit Published: 3 جولای 2026 Last modified: 10 آگوست 2026 --- جستجوی افزونه‌ها ![](https://ps.w.org/lucrativeit-support-ticket-plus/assets/banner-772X250.png?rev =3632239) ![](https://ps.w.org/lucrativeit-support-ticket-plus/assets/icon-256x256.png?rev =3632237) # Lucrativeit Support Ticket Plus – Help Desk & Customer Support with AI replies توسط [lucrativeit](https://profiles.wordpress.org/lucrativeit/) [دانلود](https://downloads.wordpress.org/plugin/lucrativeit-support-ticket-plus.1.2.4.zip) * [جزئیات](https://fa.wordpress.org/plugins/lucrativeit-support-ticket-plus/#description) * [نقد و بررسی‌ها](https://fa.wordpress.org/plugins/lucrativeit-support-ticket-plus/#reviews) * [نصب](https://fa.wordpress.org/plugins/lucrativeit-support-ticket-plus/#installation) * [توسعه](https://fa.wordpress.org/plugins/lucrativeit-support-ticket-plus/#developers) [پشتیبانی](https://wordpress.org/support/plugin/lucrativeit-support-ticket-plus/) ## توضیحات Lucrativeit Support Ticket Plus is a powerful WordPress support ticket and help desk plugin that enables you to create, manage, and resolve customer support tickets directly from your WordPress website. Built for businesses of all sizes, it provides a centralized support dashboard where you can efficiently handle customer inquiries from ticket creation through resolution, improve response times, and deliver exceptional customer service. The plugin includes advanced features such as AI-powered reply suggestions, guest ticket submission, email-to-ticket conversion, Google Login, magic login links, a built-in knowledge base, reliable SMTP email delivery, SLA tracking, round-robin ticket assignment, multi-agent support, file uploading, ticket timeline activity history, customizable ticket statuses, and detailed analytics and reporting. Whether you’re supporting customers for a business website, SaaS platform, or WooCommerce store, Support Ticket Plus helps you streamline support workflows, increase team productivity, and provide a professional help desk experience—all without leaving WordPress. **Explore the demo:** * [Live Demo](https://wpticket.lucrativeit.com/lucrativeit-support-ticket-plus/) * [Online Documentation](https://docs.lucrativeit.com/support-ticket-plus/) * [Buy Support Ticket Pro](https://lucrativeit.com/wordpress-plugins/wordpress-support-ticket-system-pro/) #### Features * Unlimited support tickets * Unlimited support agents * Guests can create support tickets and track updates securely using a magic link( no account required) * CAPTCHA protection to prevent spam and bot submissions for guest tickets * Auto-generated ticket numbers with SLA tracking * Multiple status states and four priority levels * Department-based auto-assignment with round-robin load balancing * Projects — create project titles in admin; customers select a project when creating a ticket; staff can filter tickets by project * Custom fields — add text, textarea, dropdown, checkbox, number, email, or URL fields under Settings Custom Fields; values show on ticket details * Support Hours (opening hours) — set timezone, working days, and start/end times; show live online/offline status and clocks on the portal login screen * Public replies and internal notes * Ticket timeline — activity history for status changes, assignment, and other ticket events * Email Notification After a new reply to the client * Instant reply — automatically post a configurable message to the ticket creator after a ticket is created * File uploading — attach files when creating tickets and when replying (secure downloads for staff and customers) * In-app notifications * Permission management built on your existing WordPress roles (no extra roles created) * User, department, and project management * SMTP email configuration * Customizable email notification templates * Public knowledge base * Guest ticket submit (name + email, no login required) * Signed magic links in customer emails to open and reply on a ticket without logging in * Reports dashboard ### Upgrade to Pro Take your Support to the next level with Lucrativeit Support Ticket Plus Pro. ✓ Email-to-ticket webhook ✓ Gmail inbound polling ✓ AI reply suggestions ✓ Google login ✓ Email notification branding **Author:** LucrativeIt.com (zahiislink@gmail.com) ### Third-Party Services This plugin optionally integrates with the following external services. These services are only contacted when you explicitly enable the relevant feature in Settings. #### Cloudflare Turnstile (optional) When **Enable Turnstile for Guest Tickets** is set to Yes, the plugin: * Loads the Turnstile client-side script from Cloudflare’s CDN on the guest create- ticket page: https://challenges.cloudflare.com/turnstile/v0/api.js * Sends the visitor’s Turnstile response token and (optionally) their IP address to Cloudflare’s verification endpoint: https://challenges.cloudflare.com/turnstile/ v0/siteverify This means visitor data (browser fingerprint for the widget, and the IP address used for server-side verification) is transmitted to Cloudflare. No data is sent when Turnstile is disabled (the default). * **Service provider:** Cloudflare, Inc. * **Privacy Policy:** https://www.cloudflare.com/privacypolicy/ * **Terms of Service:** https://www.cloudflare.com/website-terms/ You are responsible for disclosing this data processing to your site visitors in your own privacy policy when Turnstile is enabled. ## عکس‌های صفحه [⌊General settings — App Name, Ticket Prefix, Admin Notification Email, attachment limits, and Support Hours (opening hours).⌉⌊General settings — App Name, Ticket Prefix, Admin Notification Email, attachment limits, and Support Hours (opening hours).⌉[ General settings — App Name, Ticket Prefix, Admin Notification Email, attachment limits, and Support Hours (opening hours). [⌊Departments — create teams and enable round-robin auto-assign.⌉⌊Departments — create teams and enable round-robin auto-assign.⌉[ Departments — create teams and enable round-robin auto-assign. [⌊Auth settings — enable front-end registration.⌉⌊Auth settings — enable front-end registration.⌉[ Auth settings — enable front-end registration. [⌊SMTP settings — configure outbound mail delivery.⌉⌊SMTP settings — configure outbound mail delivery.⌉[ SMTP settings — configure outbound mail delivery. [⌊Customer dashboard — overview of a customer's tickets and quick actions.⌉⌊Customer dashboard — overview of a customer's tickets and quick actions.⌉[ Customer dashboard — overview of a customer’s tickets and quick actions. [⌊Create New Ticket (customer view) — subject, department, project, priority, description, attachments.⌉⌊Create New Ticket (customer view) — subject, department, project, priority, description, attachments.⌉[ Create New Ticket (customer view) — subject, department, project, priority, description, attachments. [⌊My Tickets — a customer's ticket list.⌉⌊My Tickets — a customer's ticket list.⌉[ My Tickets — a customer’s ticket list. [⌊Create ticket (staff/admin portal view).⌉⌊Create ticket (staff/admin portal view) .⌉[ Create ticket (staff/admin portal view). [⌊Admin dashboard — volume, open queue, and SLA breaches.⌉⌊Admin dashboard — volume, open queue, and SLA breaches.⌉[ Admin dashboard — volume, open queue, and SLA breaches. [⌊Notifications — in-app alerts with unread badges.⌉⌊Notifications — in-app alerts with unread badges.⌉[ Notifications — in-app alerts with unread badges. [⌊Reports — SLA compliance, volume trends, agent performance.⌉⌊Reports — SLA compliance, volume trends, agent performance.⌉[ Reports — SLA compliance, volume trends, agent performance. [⌊Knowledge Base — customer-facing self-service articles.⌉⌊Knowledge Base — customer- facing self-service articles.⌉[ Knowledge Base — customer-facing self-service articles. [⌊Pro: Email Ticketing settings.⌉⌊Pro: Email Ticketing settings.⌉[ Pro: Email Ticketing settings. [⌊Pro: Gmail Inbound settings.⌉⌊Pro: Gmail Inbound settings.⌉[ Pro: Gmail Inbound settings. [⌊Pro: AI reply suggestions settings.⌉⌊Pro: AI reply suggestions settings.⌉[ Pro: AI reply suggestions settings. [⌊Pro: Email Branding.⌉⌊Pro: Email Branding.⌉[ Pro: Email Branding. [⌊Pro: Email Template.⌉⌊Pro: Email Template.⌉[ Pro: Email Template. [⌊Pro: Generate Ai reply.⌉⌊Pro: Generate Ai reply.⌉[ Pro: Generate Ai reply. [⌊Guest Ticket.⌉⌊Guest Ticket.⌉[ Guest Ticket. [⌊Guest magic link after created the ticket.⌉⌊Guest magic link after created the ticket.⌉[ Guest magic link after created the ticket. [⌊Settings of Captcah in admin.⌉⌊Settings of Captcah in admin.⌉[ Settings of Captcah in admin. [⌊Captch in frontent to protect attach in guest ticket.⌉⌊Captch in frontent to protect attach in guest ticket.⌉[ Captch in frontent to protect attach in guest ticket. [⌊Settings of Instant reply.⌉⌊Settings of Instant reply.⌉[ Settings of Instant reply. [⌊Admin setting of supporting hours.⌉⌊Admin setting of supporting hours.⌉[ Admin setting of supporting hours. [⌊Frontend disply of supporting hours.⌉⌊Frontend disply of supporting hours.⌉[ Frontend disply of supporting hours. [⌊Project add in Admin⌉⌊Project add in Admin⌉[ Project add in Admin [⌊Project select in creating ticket⌉⌊Project select in creating ticket⌉[ Project select in creating ticket [⌊Custom Fields settings — add and manage extra ticket form fields (text, textarea, dropdown, checkbox, number, email, URL).⌉⌊Custom Fields settings — add and manage extra ticket form fields (text, textarea, dropdown, checkbox, number, email, URL) .⌉[ Custom Fields settings — add and manage extra ticket form fields (text, textarea, dropdown, checkbox, number, email, URL). ## نصب #### Requirements * WordPress 6.2+ * PHP 8.2+ #### Step-by-step install 1. Upload the plugin folder to `wp-content/plugins/lucrativeit-support-ticket-plus/`, or install the ZIP from Plugins Add New Upload Plugin. 2. Go to Plugins in WordPress admin and click Activate on LucrativeIt Support Ticket Plus. 3. On activation, the plugin creates a Support Portal page with the shortcode `[lucrativeit_support_portal]`. 4. Open Pages All Pages, find Support Portal, and click View. Add that page to your menu under Appearance Menus so customers can find it. 5. Configure the basics under Support Ticket Plus Settings (App Name, Ticket Prefix, Admin Notification Email, Max Attachment Size, Admin Ticket Options). 6. Create departments under Support Ticket Plus Departments so tickets can be routed correctly. Enable Auto-assign for round-robin distribution among agents in that department. 7. Create projects under Support Ticket Plus Projects (title only). Customers select a project when creating a ticket; admins can filter the ticket list by project. 8. (Optional) Configure Support Hours under Support Ticket Plus Settings General Support Hours: enable the login-screen status widget, set timezone, working days, start/end times, and optional online/offline override. 9. (Optional) Grant staff permissions under Support Ticket Plus Roles. Every logged- in user is a customer by default. Grant the Tickets permission to a WordPress role (for example Editor) to make those users support agents. Grant the Projects permission to roles that should manage project titles. #### Manual portal page (if needed) If the Support Portal page was deleted: 1. Pages Add New 2. Add the shortcode `[lucrativeit_support_portal]` 3. Publish and link it from your menu Knowledge base only (optional): `[lucrativeit_knowledge_base]` #### Enable registration Customers can register for an account, or submit tickets as a guest when Allow Guest Tickets is enabled (Settings General Portal Access). Registration is controlled in two places — both must allow sign-ups. **A. WordPress membership (required for registration)** 1. Go to Settings General (WordPress core settings, not the plugin). 2. Enable Membership Anyone can register. 3. Save changes. **B. Plugin Auth setting** 1. Go to Support Ticket Plus Settings Auth. 2. Set Allow Registration to Yes. 3. Click Save Changes. To allow guest ticket submit without an account, go to Settings General Portal Access and set Allow Guest Tickets to Yes. New accounts receive the Subscriber role and can create and view only their own tickets. Login details are emailed after registration (SMTP must be configured for reliable delivery). Guest submissions create a customer account from the provided email when needed and send a ticket confirmation. #### Why SMTP and how to configure it WordPress’s default mail() function often fails on shared hosting or lands in spam. Support Ticket Plus sends email for registration confirmation, new ticket alerts, reply notifications, and status/assignment updates. SMTP uses your mail provider’s authenticated server so messages are delivered reliably. 1. Go to Support Ticket Plus Settings SMTP. 2. Fill in the fields from your mail provider (Gmail, Microsoft 365, cPanel, SendGrid, etc.): SMTP Host, Port (465 SSL or 587 TLS), Username, Password (prefer app passwords for Gmail), From Email, From Name, Encryption. 3. Click Save Changes. #### Set up a real WordPress cron job (recommended) WordPress’s built-in WP-Cron only runs when someone visits your site. For reliable delayed Instant Replies, SLA checks, and (with Pro) Gmail inbound polling, configure a real server cron that hits `wp-cron.php` every minute: 1. In your host’s control panel (cPanel, Plesk, etc.) or SSH crontab, add a job that runs every minute. 2. Use a command like this (replace the URL with your site): 3. */1 * * * * curl -s https://example.com/wp-cron.php?doing_wp_cron >/dev/null 2>& 1 4. Or with wget: 5. */1 * * * * wget -q -O – https://example.com/wp-cron.php?doing_wp_cron >/dev/null 2>&1 6. (Optional but recommended) Disable the default visitor-triggered cron by adding this line to `wp-config.php` above the “That’s all, stop editing!” comment: 7. define( ‘DISABLE_WP_CRON’, true ); Without a server cron, scheduled tasks still work, but they may run late on low- traffic sites. ## سوالات متداول ### How do I make someone a support agent? Go to Support Ticket Plus Roles and grant the Tickets permission to the WordPress role that user has (for example, Editor). Alternatively, change the user’s WordPress role to one that already has the Tickets permission. There is no separate “support role” to assign. ### How do I add projects for tickets? Go to Support Ticket Plus Projects and add a title for each project. Active projects appear in the Project dropdown on the create-ticket form. Staff can filter tickets by project on the Tickets screen. ### How do I set support opening hours? Go to Support Ticket Plus Settings General Support Hours. Enable Show Support Status on Login, choose a timezone, working days, and start/end times. You can force Online or Offline temporarily (for example, holidays). When enabled, the portal login screen shows live availability and Your Time / Our Time clocks. ### Will users who register on the front end be able to see other people’s tickets? No. Front-end registrants get the Subscriber role, which is not granted the staff Tickets permission, so they are customers who can only create and view their own tickets and use their dashboard. To turn a user into staff, grant the Tickets permission to their WordPress role on Support Ticket Plus Roles (or move them to a role that has it). ### How do I show the support portal on my site? Add the `[lucrativeit_support_portal]` shortcode to any WordPress page. On activation, a Support Portal page is created for you. ### What is the email webhook URL? Install the optional Lucrative Support Ticket Pro add-on, then go to Support Ticket Plus Settings Email Ticketing. The REST endpoint and webhook secret are shown there. ### Does Gmail inbound require a cron job? With the Pro add-on, WP-Cron polls Gmail every minute by default. For production, set a real server cron hitting wp-cron.php. ## نقد و بررسی‌ها نقد و بررسی‌ای برای این افزونه یافت نشد. ## توسعه دهندگان و همکاران “Lucrativeit Support Ticket Plus – Help Desk & Customer Support with AI replies” نرم افزار متن باز است. افراد زیر در این افزونه مشارکت کرده‌اند. مشارکت کنندگان * [ lucrativeit ](https://profiles.wordpress.org/lucrativeit/) [ترجمه “Lucrativeit Support Ticket Plus – Help Desk & Customer Support with AI replies” به زبان شما.](https://translate.wordpress.org/projects/wp-plugins/lucrativeit-support-ticket-plus) ### علاقه‌ مند به توسعه هستید؟ [کد را مرور کنید](https://plugins.trac.wordpress.org/browser/lucrativeit-support-ticket-plus/)، [مخزن SVN](https://plugins.svn.wordpress.org/lucrativeit-support-ticket-plus/) را بررسی کنید، یا از طریق [RSS](https://plugins.trac.wordpress.org/log/lucrativeit-support-ticket-plus/?limit=100&mode=stop_on_copy&format=rss) در [گزارش توسعه](https://plugins.trac.wordpress.org/log/lucrativeit-support-ticket-plus/) مشترک شوید. ## گزارش تغییرات #### 1.2.4 * Added Custom Fields: manage extra ticket form fields under Settings Custom Fields( text, textarea, dropdown, checkbox, number, email, URL). Values are collected on create and shown on ticket details. #### 1.2.3 * Added Projects: manage project titles under Support Ticket Plus Projects; customers select a project when creating a ticket; staff can filter tickets by project in admin and portal lists. * Added Support Hours (opening hours) under Settings General: timezone, working days, start/end times, status override, and optional live online/offline status with clocks on the portal login screen. #### 1.2.2 * Added Instant Reply (Settings General): optionally auto-post a configurable message to the ticket creator after a ticket is created, with merge-tag placeholders such as {{ticket_number}} and {{customer_name}}. * Added Reply Delay (minutes) so the auto-reply can be posted after a short wait for a more natural conversation timeline. #### 1.2.1 * Added optional Cloudflare Turnstile captcha for the guest ticket submission form( Settings General Cloudflare Turnstile). Secret key is stored encrypted. Includes third-party service disclosure in readme. * Added guest ticket submit on the free portal (Settings General Allow Guest Tickets). * Added signed magic links in customer ticket emails so recipients can view and reply without logging in. #### 1.2.0 * Added Edit and Delete actions on the Departments admin screen. #### 1.1.9 * Added Premium Upgrade admin page with Pro feature highlights and upgrade link. #### 1.1.8 * Added option for customers to change ticket status. * Updated readme.txt. #### 1.1.7 * Initial update #### 1.1.6 * Security: removed the in-plugin user create/edit/delete handlers entirely; account lifecycle is delegated to WordPress core (Users screen) so create_users, promote_users, and edit_users checks always apply. * Security: assign_role() no longer modifies WordPress core roles and only accepts known plugin role slugs stored in user meta. * Security: the Roles & Permissions screen and permission map updates now require manage_options. #### 1.1.5 * Security: fixed a privilege-escalation risk and hardened account/role handling— the plugin assigns permissions to existing WordPress roles instead of creating or granting core roles. * Added front-end AJAX login and registration on the support portal (modal), so customers no longer go to the WordPress admin to sign in. #### 1.1.4 * Maintenance release: minor bug fixes and stability improvements. * Verified compatibility with the latest WordPress release. #### 1.1.3 * Renamed plugin to LucrativeIt Support Ticket Plus. * Changed the support portal permalink to lucrativeit-support-ticket-plus (page slug and pretty-URL rewrite base). * Resolved Plugin Check errors: all custom-table queries now use $wpdb->prepare() with %i identifier placeholders, output escaping, and translators comments. * Removed the discouraged manual load_plugin_textdomain() call (translations load automatically). * Bumped minimum WordPress to 6.2 (required for the %i placeholder) and tested up to WordPress 7.0. #### 1.1.2 * Renamed plugin to LucrativeIt Help Desk and Ticket Manager (slug: lucrativeit- help-desk-ticket-manager). * Email template customization fully enabled in the free plugin. * Removed trialware / Pro upsell locks from core functionality. * Front-end attribution is now opt-in via Settings. * Attachment downloads now require a nonce. * Tested up to WordPress 6.9. #### 1.1.1 * Internal note visibility fixes, ticket URL fixes, attachment display, Pro feature split. #### 1.0.0 * Initial release. ## اطلاعات * نگارش **1.2.4** * آخرین به‌روزرسانی **16 ساعت پیش** * نصب‌های فعال **کمتر از 10** * نگارش وردپرس ** 6.2 یا بالاتر ** * آزمایش‌شده تا **7.0.3** * نگارش PHP ** 8.2 یا بالاتر ** * زبان * [English (US)](https://wordpress.org/plugins/lucrativeit-support-ticket-plus/) * برچسب * [customer support](https://fa.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://fa.wordpress.org/plugins/tags/helpdesk/) [knowledge base](https://fa.wordpress.org/plugins/tags/knowledge-base/)[Support Ticket](https://fa.wordpress.org/plugins/tags/support-ticket/) [ticket system](https://fa.wordpress.org/plugins/tags/ticket-system/) * [نمایش پیشرفته](https://fa.wordpress.org/plugins/lucrativeit-support-ticket-plus/advanced/) ## امتیازها هنوز هیچ نقدی ارسال نشده است. [Your review](https://wordpress.org/support/plugin/lucrativeit-support-ticket-plus/reviews/#new-post) [مشاهده همه بررسی‌ها](https://wordpress.org/support/plugin/lucrativeit-support-ticket-plus/reviews/) ## مشارکت کنندگان * [ lucrativeit ](https://profiles.wordpress.org/lucrativeit/) ## پشتیبانی چیزی برای گفتن دارید؟ نیاز به کمک دارید؟ [مشاهده انجمن پشتیبانی](https://wordpress.org/support/plugin/lucrativeit-support-ticket-plus/)