Website Chat Button: Kommo integration

سوالات متداول

Does this plugin use any third party APIs?

This plugin uses Kommo’s CRM system API for button setting parameters, receiving leads, and responding to messages that come through the chat on your website.

• Kommo’s Privacy Policy: https://www.kommo.com/privacy/
• Kommo’s Terms of Use: https://www.kommo.com/terms/
• Kommo’s Data Security: https://www.kommo.com/security/

Do I need a Kommo account to use the website chat button?

Yes. If you’re interested in trying out the website chat button, you can sign up for Kommo’s 14-day free trial, no credit card required.
During your free trial, you can access all of Kommo’s features. Once the trial ends, the chat button will only be available if you subscribe to one of Kommo’s paid plan. Users on the Advanced or Enterprise plans get extra chat button capabilities. For example, you can set the button to show messages for visitors after a certain time on your site.

What happens when my Kommo trial period ends?

The chat button will remain active on your website, but you won’t be able to read or reply to your messages until you purchase a paid subscription plan. Kommo’s plans start at $15 USD per user/month.
Get more information on our plans here.

What kind of messaging channels can I add to the website chat button?

You can chat with clients seamlessly across all your favorite channels, including WhatsApp, Messenger, Instagram, Telegram, and many more. If you don’t use any of these channels to connect with clients, you can always use live chat.

Can I customize the website chat button?

Yes. On top of connecting your favorite messaging platforms, there are many ways to customize the chat button to match your brand’s identity. You can experiment with adding a welcome message, adjusting the button’s size, style, and placement, displaying relevant information about your team to clients, and much more.

How can Kommo help me manage the messages I receive?

Managing conversations is easy with Kommo’s Unified inbox. All messages from every channel land in one place. This keeps all your customer communication centralized so nothing gets missed. From there, you can track your leads as they move through your sales process using Kommo’s Digital pipeline.
Kommo also makes following up on leads simple. Use templates for quick responses. Or set up chatbots to handle routine tasks for your team. This lets you focus on what matters most – connecting with clients.

Is there a limit to how much I can use the website chat button?

No. You can receive, read, and reply to an unlimited number of messages through the chat button.